Digital Workplace – Messaging Operations

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Spearhead Group
Job Overview

High-Level Description:
Team member with experience in supporting Messaging platform.

Responsibilities:

• Be part of Email services L2/L3 team
• Expert in supporting and troubleshooting issues related to Outlook
• Expert in supporting and troubleshooting Desktop / OS issues
• Providing end user support in accessing archived emails
• Providing and troubleshooting Shared Mailbox access etc.,
• Providing and troubleshooting the calendar access issues
• Hands on experience in troubleshooting mail flow issues
• Have working experience with client side troubleshooting tools such as Exchange
Connectivity Analyzer, Ping, Trace etc., to find the root cause of simple to
complex problems

Required Skills:

• Expert-Level in Windows Desktop Operating System (Windows 7, Windows 10)
• Expert-Level in using, troubleshooting and providing support to Outlook 2016
• High-Level of understanding of Microsoft’s Exchange Server, Windows Operating
System
• Strong understanding of ITIL.

Job Detail
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Safety Information

  • Safety Tips for Candidate

    With the ongoing events of the COVID-19 virus outbreak, we want to let you know that we are here for you. Our hearts go out to everyone who may have been affected by this pandemic. Many people and businesses rely on The Spearhead Group every day, and we don’t take this responsibility lightly. We are continuing to closely monitor the situation and there are no changes to our daily operations at this time. It is business as usual and our capacity to support you remains steadfast. A top priority for us is the health and safety of our employees. A healthy team is key to a healthy business. Our platform allows our employees to work from anywhere, anytime, and on any device in order to get the job done and keep your businesses moving forward - even in the event of a crisis. We want to reassure you of The Spearhead Group’s service resilience during this time. During these challenging times, we are with you every step of the way. We continue to hope that you and your employees remain safe. Should you have any questions or concerns, please feel free to contact us. Sincerely, Vikki McCullough President, The Spearhead Group