Team member with experience in supporting Messaging platform.
• Be part of Email services L2/L3 team
• Expert in supporting and troubleshooting issues related to Outlook
• Expert in supporting and troubleshooting Desktop / OS issues
• Providing end user support in accessing archived emails
• Providing and troubleshooting Shared Mailbox access etc.,
• Providing and troubleshooting the calendar access issues
• Hands on experience in troubleshooting mail flow issues
• Have working experience with client side troubleshooting tools such as Exchange
Connectivity Analyzer, Ping, Trace etc., to find the root cause of simple to
• Expert-Level in Windows Desktop Operating System (Windows 7, Windows 10)
• Expert-Level in using, troubleshooting and providing support to Outlook 2016
• High-Level of understanding of Microsoft’s Exchange Server, Windows Operating
• Strong understanding of ITIL.